Support for students who are self-isolating

If you have COVID-19 symptoms and/or are asked to self-isolate by the University Centre, please be assured that we are here to support you to continue with your studies and your wellbeing. Thank you for helping us to stop the spread of the virus by complying with the self-isolating guidance from the UK Government’s track and trace.  

Your personal tutor should be in contact with you regularly to check-in with you, but you can also seek support on a range of issues by clicking on the links below.  


Our friendly Wellbeing team are on hand to support your mental health and wellbeing needs during your self-isolation.

The team offers regular support to help you adjust to self-isolation, stay positive and motivated, encourage you to continue with your studies, and manage the unexpected. Staying at home whilst isolating may create new challenges which you may like to discuss with us. We will be happy to work out the best support plan for you during this time.  

In summary, the team are on hand to support you with the following:  

  • Emotional / Pastoral Support   
  • Signposting you to external agencies  
  • Supporting you through a ‘Fitness to Study’ 

Counselling may be offered if you are experiencing or struggling with issues which impact on your ability to focus on your studies.  

To access this support whilst studying from home email us on [email protected]   or ring 01803 540 547We can talk on the phone, meet on Teams or communicate by email. 

Over the weekends and in the evenings you can also seek support from Student Space who are offering a dedicated listening, advice and support service to students during the coronavirus pandemic.  

Study Skills

Email [email protected] or phone 01803 540780 where a member of the HE Study team will be happy to help.

Below are some useful resources to support you whilst you may be studying remotely:

  • Take a look at our self-help study skills resources covering referencing, essay writing, researching and more here.
  • You can also access Macmillan Skills For Study, to help you identify areas for development and build your study skills.

For information on accessing the library and Moodle:

Extenuating Circumstances

If you are facing a serious situation which has had a significant impact on your ability to attend your scheduled learning activities or complete assessments, you may be eligible to apply for Extenuating Circumstances. For more details, please visit our Extenuating Circumstances page


If you have a physical, mental health or learning disability or difficulty, we can help you access the support you need to allow you to continue to reach your full potential. Whilst working from home we can work with you to ensure that the process continues as smoothly as possible. 

When you have the support in place, we can help ensure that you are receiving the best support when working remotely in sessions or in your own time.  

You can access the disability support team by emailing [email protected].  

If you prefer to ring us, we are available on 01803 540 547. 

Personal Circumstances

It is very important that people with COVID-19 symptoms or a positive test result stay at home and avoid contact with other household members as much as possible.  

We anticipate that most students will be able to arrange food and medicine deliveries from their friends or family. You could also arrange a supermarket delivery from some of the larger supermarkets who offer a delivery service such as Morrisons, Tesco and Sainsbury’s, however these slots are limited and may not be available for new customers. 

If you live alone or do not have a social support network to help with acquiring food and medicines, please do contact [email protected] and we will endeavour to help you find a solution. 

Financial Support

We have collated information and advice on local and national financial support available on our COVID-19 Links to Financial Support page.

Student Finance

If you have any questions relating to your Student Finance or bursary whilst self-isolating, you can still book in for a one2one with a member of the HE team, please email [email protected] for further information.  

Hardship Fund

If you are experiencing hardship due to circumstances relating to COVID-19, please email [email protected].