Tourism and Hospitality Industries

Meet the team

A warm welcome from the Tourism and Hospitality Industries Higher Education team at University Centre South Devon.

Angela Blackler FdA

Main areas of teaching

  • Tourism Management
  • Consumer Experience

Bio

I joined 3 years ago having spent 26 years working for large multiple Travel Agents and Vertically Integrated Tour Operations. My experience of working was mainly on the high street from a trainee Travel Advisor to a Senior Store Manager with supporting roles in cruising, airport , audit best practice and customer service delivery. I came to South Devon College initially to take my teaching qualifications, which prepared my transition from a successful career into academia. I gained my Certificate in Education and have just graduated with FdA in Tourism, Hospitality and Event Management.

Research and scholarly activity

I have attended various visits to industry specific organisations, carrying out various CPD within the venues such as working in local travel agencies, local visitor attractions and working within the hospitality section team at the new Salcombe beach club. I have also attended various webinars such as ‘Torbay Story’, and a presentation from the Chamber of Commerce about their role and the plans for Torbay.

Charlotte Jackson PGCE BSc (Hons)

Main areas of teaching

  • Tourism, Hospitality and Events
  • Module leader for:
    • Developing Business and Management skills
    • Food and Beverage Service Management
    • Events Management
    • Developing Business Practice
    • Dimensions of Tourism
    • Hospitality and Events
  • Also teaching on Contemporary Issues

Bio

I have been employed by the college for 15 years and am currently a Tourism, Hospitality and Events Management lecturer. Within these years in education, I have been teaching in the post 16 sector and university level courses. Prior to my teaching career, I was employed as an assistant manager, specialising in reservation management for a local hotel group. I also have many years experience in front of house operations and restaurant management. I have a strong interest in customer service and event management, having spent a number of years in this field.

Research and scholarly activity

I have attended various visits to industry specific organisations, carrying out various CPD within the venues such as working with the events team at the new Salcombe beach club. I have also attended various webinars such as the European Tourism and Coronavirus: 2020 losses and potential recovery and the Travel Update from Simon Caulder 2020. I have also liaised with Torbay Development Agency – topic covered: The regeneration of Torbay as a tourist destination. 2019. I have also attended a presentation from the Chamber of Commerce about their role and the plans for Torbay.

Rachel Jackson BSc (Hons), PGCE

Main areas of teaching

  • Module leader for:
    • Talent Management and Leadership
    • Professional Practice
    • Contemporary Issues in Tourism
    • Hospitality and Events
    • Consumer Behaviour and Tourism
    • Research Project
  • Main area of teaching, practice and research:
    • Tourism and Hospitality Management
    • Talent Management
    • Cruise Management and Employment Relations
  • I have historically taught:
    • Events Management
    • Food and Beverage Management
    • Front Office Management

Bio

I have been employed at the College and University Centre for over 15 years as a lecturer on tourism and hospitality and management courses. I am the Programme Manager and Higher Education Lead for the foundation degree programmes in Tourism, Hospitality and Events Management and also have recently written and had approved the Level 4 Higher Hospitality Manager Apprenticeship with Certificate of Higher Education. I have also been elected as the UCU Branch Officer for Academic Trade Union Representation at South Devon College. My industry background is in high end European and International Hospitality and Events Management including cruise operations management.

Research and scholarly activity

I have recently been involved in tourism book reviews, and research with the local Chamber of Commerce to increase expenditure through cruise tourism and associated visitors to Torbay. Professional practice has also included attending conference and industry events including Destination Plymouth Sustainable Tourism Conference, Management Shadowing at Salcombe Harbour Beach Club Hotel, and the writing of an article entitled “Now is the Time” (Jackson, 2022). This linked to some research conducted by level 5 students regarding the impact of covid on the hospitality and tourism industries.

Trevor Smee

Main areas of teaching

  • Module Leader for Consumer Experience
  • Teaching on Talent Management and Leadership

Bio

1979-2002
Served in the Royal Navy, achieving the position of Chief Petty Officer Steward, responsible for the smooth running and accounting of Officers messes both ashore and afloat.
February 4th 2004 –June 4th 2009
2002 -2009
Proprietor of two guest houses Westwinds guest house in Plymouth and ‘The Minadab Cottage guest house in Teignmouth, responsible for the day to day running (with my wife and staff) of the guesthouse, adhering to Health and Safety, Accounting and Auditing and Compliance with all Relevant Legislation.
May 26th 2007 to December 2011
Restaurant Manager and F&B Training Facilitator at South Devon College
Planning and executing of all major functions held in the Real Working Environment of Horizons restaurant i.e. weddings and themed events.
2012- July 2017
Hospitality Management Lecturer, South Devon College
Delivering both theory and practical to wide range of learners (aged 14- 60)
Oversee and assist in delivering theory for National Vocational Qualifications, level 2,3, 4 (F&B and Hospitality), including Full Time Course and Apprenticeships Standards
August 2017-Present Date
Programme Coordinator and Hospitality Management Lecturer, South Devon College
Responsibilities include, but not limited to:-
Business plan for the section (Hospitality, Catering and Tourism FE & HE curriculum’s)
Organise timetable for Department (Hospitality, Catering and Tourism FE & HE)
Ensure smooth day to day operation for the department and feed back to the Curriculum Head
Organise and monitor Internal Quality assurance and arrange External Verifies visits in line with awarding bodies criteria. Senior Restaurant lecturer, co-ordinate all restaurant courses and trouble shooter for front of house operations, Deliver on L2, L3 (FE) L4 (HE) programmes

Lynn Stephens

Main areas of teaching

  • Leisure Industry Management
  • Leadership
  • Marketing and Business
  • Change Management